Refund Policy

Your satisfaction is our priority

Understanding Your Payment

50%
50%
ProofSpark Service Fee (50%)

Our analysis and validation services

Facebook Ad Spend (50%)

Paid directly to Facebook/Meta

100% Service Fee Refund

We offer a full refund of our service fee (50% of your total payment) if you're not satisfied with the validation results

Ad Spend Non-Refundable

Facebook/Meta ad spend (approximately 50% of your total payment) is non-refundable as it's already been paid to the platform

Refund Timeline

Within 7 days of receiving your validation report

You must request a refund within one week of work delivery to be eligible for our service fee refund.

What's Covered

ProofSpark Service Fee: 100% refund of our service fee (which is 50% of your total payment) if you're not satisfied with our analysis and recommendations
Quality Issues: Full refund of our service fee if we fail to deliver the promised service components

What's Not Covered

Facebook Ad Spend: The portion of your payment (approximately 50%) that goes directly to Facebook/Meta for running test ads cannot be refunded
Late Requests: Refund requests made after 7 days of report delivery
Changed Ideas: If you change your business idea after validation begins

Example Refund Calculation

Total Payment: $2,000

Service Fee (50%): $1,000

Ad Spend (50%): $1,000

Potential Refund: $1,000 (100% of service fee)

Note: Actual percentages may vary slightly based on your specific package.

How to Request a Refund

  1. Email us at info@proofspark.io within 7 days of receiving your report
  2. Include your order number and reason for dissatisfaction
  3. Our team will review your request within 24-48 hours
  4. If approved, refunds are processed within 5-7 business days

Important Note

We're committed to your success. Before requesting a refund, please reach out to our team. We often can provide additional insights, clarifications, or supplementary analysis that addresses your concerns.

Contact Us

Have questions about our refund policy? We're here to help:

15km LLC
Email: info@proofspark.io
Delaware, USA